AskMBS Email Advice Service

Page last updated: 28 April 2021

AskMBS responds to enquiries from providers of services listed on the Medicare Benefits Schedule (MBS) seeking advice on interpretation of MBS items (including those for dental, pathology and diagnostic imaging), explanatory notes and associated legislation. This advice is intended primarily to assist health professionals, practice managers and others to understand and comply with MBS billing requirements. AskMBS works closely with policy areas within the Department of Health, and with Services Australia, to ensure enquirers receive accurate, authoritative and up-to-date information.

The email address to seek MBS interpretation advice is:

askmbs@health.gov.au

AskMBS Advisory

AskMBS issues advisories summarising responses to frequently asked questions on specific subject areas.

General practice services (PDF 802 KB)
General practice services (Word 75 KB)

Non-GP specialist and consultant physician services (PDF 397 KB)
Non-GP specialist and consultant physician services (Word 8487 KB)

COVID-19 MBS telehealth ‘existing relationship’ requirement – Clarification of exemption criteria (PDF 552 KB)
COVID-19 MBS telehealth ‘existing relationship’ requirement – Clarification of exemption criteria (Word 30 KB)

Allied health services – Part A – Chronic disease management

Contact Map

Below is a guide to help you determine the right service to provide support for your questions.


See pdf and word versions following

Guide to help you determine the right service to provide support for your questions (PDF 18 KB)
Guide to help you determine the right service to provide support for your questions (Word 15 KB)

AskMBS provides policy-based information and has no involvement in the administration of individual Medicare patient claims or provider billings. This is the responsibility of Services Australia. In responding to enquiries, AskMBS does not require, and would prefer not to receive, any identifying information related to the enquiry such as patient details, Medicare provider numbers, or copies of patient invoices. Please do not include such information in your enquiry. However, if you feel you need to provide patient information to inform your enquiry please ensure it is completely de-identified. Any identifying personal information received, relating to the enquirer or a patient or other third party, will be deleted on receipt and not stored.

Privacy and your personal information

The Australian Government Department of Health (Department) is bound by the Privacy Act 1988 and the Australian Privacy Principles (APPs).

The AskMBS email advice service (AskMBS) is located within the Department.

The Department is collecting this personal information about you for the primary purpose of responding to your enquiry and providing authoritative advice on issues related to Medicare Benefits Schedule (MBS) items, explanatory notes and associated legislation to assist with the correct billing of MBS services. Your information may also be used for other purposes such as monitoring trends in the issues raised in AskMBS enquiries, and linking enquiries from the same client to inform a response.

AskMBS requires only the enquirer’s email address and preferred form of address. If you do not provide your email address or preferred form of address, the Department will not be able to respond to your enquiry.

The Department may disclose certain information to Services Australia or the Department of Veterans’ Affairs when input from those agencies is required to inform responses to enquiries received by AskMBS.

The Department has an APP privacy policy which you can read at Privacy policy. You can obtain a copy of the APP privacy policy by contacting the Department using the contact details set out at the end of this notice.  The APP privacy policy contains information about:

  • how you may access the personal information the Department holds about you and how you can seek correction of it; and
  • how you may complain about a breach of
    • the APPs; or
    • a registered APP code that binds the Department; and
    • how the Department will deal with such a complaint.

You can contact the Department by telephone on (02) 6289 1555 or freecall 1800 020 103 or by using the online enquiries form at www.health.gov.au.